Read about how information is handled the our website along with our disclaimer and copyright information.

This privacy notice details what information is collected by the families site.

Visitors to our websites

When someone visits the families site a third party service, Google Analytics, is used to collect information and details of visitor behaviour patterns.  This is to enable us to analyse information about how the website is used and find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Use of cookies

You can read more about how we use cookies on our Cookies page.

Search engine

Our website search is powered by the Apache Lucene engine. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by the site or any third party.


The Families site sits as part of the family of websites for Leicester City Council which reserves the right to monitor and record all communications.  Any communication, including email (and attachments), instant messaging, telecoms usage and Internet use may be monitored and used by Leicester City Council for reasons of security and for monitoring compliance with policy.  Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

We will only do this for purposes permitted by the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 or the Regulation of Investigatory Powers Act 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of a service.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.  However the Families site sits as part of a number of websites owned by Leicester City Council.  You can get more information about Leicester City Council's privacy compliance by visiting their pages on how information is used. 


Information held on this website is intended for your general information, and as such should only be treated as a guide. 

We have used all reasonable endeavours to ensure the accuracy and completeness of its website. However we cannot accept responsibility for any loss or damage which may arise from the use of the information provided.

We do not approve or endorse any information contained in external websites that we link to and accept no liability in connection with their services or information.

We may change these terms if necessary and without notice at any time, so you should revisit these, and any other relevant pages, from time to time to ascertain what terms of use you are agreeing to.

Limitation of Liability

Leicester City Council, our suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any web sites linked to this site or any material or information contained on this site.


The contents of this website are the copyright of Leicester City Council.

You may make copies for your personal use only. You are not allowed to copy and distribute its content in any way without the written prior consent of the city council. You should seek appropriate professional advice before taking any action based on any information held on this website.

How to contact us

If you want to request information about our privacy policy you can write to:

Information Governance & Risk,
Legal Services,
4th Floor, Rutland Wing,
City Hall,
115 Charles Street,

If you have concerns about the processing of your personal data by the council you may contact the Head of Information Governance at the address above, or:

The Office of the Information Commissioner
Wycliffe House,
Water Lane,
SK9 5AX.